2-1-1 Calls from Home
If you are unable to access 211 from home you may be experiencing one of the following situations:
Your telephone service provider has not programmed 2-1-1 as part of the service.
Access to 2-1-1 has been programmed by the telephone service provider but it is not working properly.
Your service is provided through VOIP (Voice Over Internet Protocol) through a cable company.
Some VOIP providers, Vonage for example, give their customers full access to 2-1-1 service. Others, like AT&T U-verse may, only provide access to 2-1-1 upon customer request. They will not accept trouble reports from 2-1-1 on your behalf. To correct the problem contact your telephone service provider’s repair number to report that you are unable to connect to 2-1-1.