Technical Support & Training Follow-up
After training, users are provided the option of virtual and in-person training and technical support.
Follow-up sessions for all users are offered to ensure skills practiced in training are learned. We follow-up with users until they pass their tests. If a user is more comfortable returning to training, the user can do so at anytime. TBIN has set up a Virtual Training Center (VTC) to provide users with a video based post-training portal to help them remember critical workflow steps. the VTC is available 24 hours a day online.
Additionally, the TBIN Help Desk is available to help users when they are in need. TBIN Help Desk tickets can be submitted 24 hours a day through our online portal. The TBIN staff respond to tickets based on priorities, as outlined in the TBIN Policies and Procedures, during normal business hours. After hours urgent requests are monitored and reported to the TBIN staff. All tickets are tracked and responded to through our online portal for historical context and trend tracking.